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PROJECT KOZI FIRST LAUNCH NOW LIVE

FAQ

 

WHAT SHIPPING METHOD DO YOU USE?

UPS GROUND SHIPPING

Any issues with delivery such as your tracking saying it’s delivered and you have not received your item, please contact UPS or USPS. 

DO YOU EXCHANGE/RETURN ITEMS?

We only exchange items if they're damaged. All sales are final. READ item description before purchasing!

WHEN WILL I RECEIVE MY ORDER?

Within 5-7 business days "In stock items" 4-6 weeks "Made to order items" for worldwide orders please allow 1-2 weeks depending on location. 

DO YOU SHIP WORLDWIDE?

Yes we do!

WHEN IS AN ITEM RESTOCKING?

Usually we don't restock on items. but if you're in need of it send us an email!

I PUT WRONG ADDRESS // FORGOT APT/UNIT # ; MY ORDER ALREADY SHIPPED WHAT DO I DO?!

You'll have to wait until item is shipped back to us and a $20 reshipping fee will need to be paid.

WHY DOES MY ORDER KEEP GETTING REFUNDED?

Orders get refunded due to high risk fraud, billing and shipping is mismatched, using another persons identity. Refunds aren't instant and take up to 3-5 business days or more depending on your bank.